If I made a mistake while creating a situation, how can I correct or edit my error?

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Once all questions have been answered for a situation, you click Alert Team. This sends the details into the Situation Room, where you can edit and correct your error.

WARNING: When users are proofreading a situation, DO NOT waste time editing the language structure of the sentences.

ONLY correct errors.

ASK: Is this true or not true? If it is true, do not waste time editing the language structure of the sentences.

SPEED is important. Valuable time is lost when Users begin to debate how a sentence is worded.

A critical purpose of Situation Hub is to get information to key audiences quickly. The sentences have all been “lawyer” tested, in that no phrase should give fuel to a plaintiff’s attorney.

Additionally, all sentences are written for the spoken word so that they are easy to read at a news conference.

Do I need to answer all questions before using Alert Team?

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You want all members of your internal team to know immediately what situation is unfolding. This is called “situational awareness.” Ideally, you want to answer all questions about a particular situation. However, if you have dual responsibilities and you must perform another task, you can click the Alert Team button. However, another user with Company User credentials will have to enter the Situation Room to retrieve the event and complete all questions. That user can then click the Alert Team button again so that all Users can view the details of the unfolding situation.

How to Publish a SituationHub Statement to Internet With One Click?

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SituationHub was created as a crisis communications platform designed to quickly gather information about a crisis and then convert that information into a news release or public statement.

One thing that slows the communications process is the technical challenges of quickly publishing that statement to the Internet.

With SituationHub, you can publish to the Internet in just one click.

This video shows you how to do that.

Editing a SituationHub Statement: Who Has Edit Rights?

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One important built-in feature in SituationHub crisis software is the ability to edit a crisis statement. There are various rights that a User and a Company Admin have to edit statements.

There are two types of users:

There are Users and Company Admins.

Everyone can log into SituationHub and initiate an event. This means you select a tab for the crisis that you are experiencing, you answer questions about the event, and then you can alert members of the crisis management team.

After the Alert Team function is used, a User only has “Read” rights and has no “Edit” rights.

A Company Admin has all rights that a User has. However, after the Alert Team button is used only a Company Admin can edit a finished statement and then publish it to the internet.

Watch this video to learn more.

SituationHub Directions

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Here are the directions to use SituationHub

  • Log into SituationHub.com
  • Click where it says, “What’s Your Situation?”
  • Select the Event that corresponds to your Situation.
  • When little is known, select A-1 First Critical Statement as your event.
  • If no Event matches your Situation specifically, select A-1 First Critical Statement as your event. This is a perfect statement to use when only a few facts are known about any Situation.
  • For any Event that you select, answer all questions for the Event.
  • There is no “go back” option. Answer all questions, then edit statements upon completion of all questions.
  • Once all questions have been answered and there are no errors, click the Alert Team button.
  • Team members will get an email alert and a text so they can review the facts that are known at this time.
  • Team members can follow the link in their alert, which will take them to the SituationHub.com login.
  • Team members must log in with their email address (lowercase) and password.
  • If a person does not remember their password, have them use the Forgot Password button.
  • Once in the app, the link will take the user to the Situation Room.
  • Team members must confirm that the facts are correct.
    • Some members have User rights. They can start an event but cannot edit the event once it is in the Situation Room.
    • Other members have Company Admin rights. They can start an event and can Claim Edit Rights. They can also Publish a statement to the public web.
  • One of the Company Admins must Claim Edit Rights.
  • All other persons will have a Read Only view.
  • The Editor can make edits. Other users can text edits to the Editor.
  • Correct any errors.
    • You will see the following Directions on the editing page:
      Directions

      • Review facts for correctness.
      • Edit errors but do no rewrite the language in the sentences.
      • Use the Alert Team button to notify your crisis team of this event.
      • Team members can text corrections to the designated editor.
      • Print this page to read as a script to the media.
      • Copy this page to a Word document if needed.
      • Click Publish Statement to publish to our public site.
  • Do not waste time attempting to rewrite the statement for style.
    • You should not rewrite the statement into traditional prose style writing with long paragraphs and complicated sentence structure.
    • Your statement is intended to read more like a news story than like a publicity-style news release.
    • Each word has been chosen carefully for a reason.
    • If the facts are correct, speed of communication should be a priority over re-writing sentences.
    • Re-writes delay communications and defeat the purpose of the software.
    • Our rule is Fast, Factual and no Fluff.
  • If the facts are correct and you need to conduct a media interview or hold a news conference print your statement as seen in the Situation Room.
    • The numbered paragraphs in the Situation Room printout will help you keep track of your place while reading the statement at a news conference.
  • In the Situation Room, you can add photos and or videos to your statement.
  • You have options to change fonts and text styling.
  • If your facts are correct, your next step is to share your statement with stakeholders, such as employees, the media, customers, your community, etc.
  • You can copy what is on the page in the Situation Room or you can use the Code button to copy the code.
    • Option 1: If you have access to your company’s website, you can publish the statement to your company’s website.
    • Option 2: If you click the Publish button in the Situation Room, your statement will be published on our external website for the entire world to see.

Distribution Guideline & Instructions

  • You must decide how, when, and if you will distribute a statement about your situation.
  • Your options include:
    • Publishing the completed statement to the web
    • Emailing the statement to all employees
    • Emailing the statement to the media
    • Sharing the statement in various ways with various stakeholders
    • If you use social media, you can share a link to your website statement. However, publishing too much to social media comes with consequences you may not like.
      • If this is a sudden crisis, your goal should be to publish a statement immediately on your website or to our public website.
      • If this is a smoldering crisis, use your best judgment to determine how soon you should share the information with your employees, the media, your customers, key stakeholders, and social media.
    • If any of these audiences are already spreading rumors about this situation, you should share the information as soon as possible to mitigate misinformation and rumors.
    • If you share the statement with stakeholders but fail to publish the statement to your website, you will face harsher scrutiny from the media than if you pro-actively alert the media.

Why do I need SituationHub?

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SituationHub protects your revenue, reputation, and brand because it is the fastest way to share news about your emerging crisis.

SituationHub works at the speed of social media. That means that as rumors or realities are spread on social media, your company can take the narrative back from social media.

The SituationHub motto is “Fast, Factual & No Fluff.”

  1. SituationHub allows an employee to open the software as soon as a crisis is discovered, so they can answer specific questions about the event.
  2. Once the questions are answered, a single button allows that employee to Alert their crisis management team. SituationHub sends a text and email to members of the crisis management team with a link to a virtual Situation Room. Slow calling trees are eliminated.
  3. Team members click on the link and in the virtual Situation Room they can review facts about the event.
  4. The statement in the Situation Room is a ready-to-use media statement. It can be edited if facts need to be updated.
  5. Once executives agree that the facts are correct, a single click can publish the finished statement to the Internet.
  6. That one statement can be sent to the media, all employees, your customers, and your community.

To learn more, watch this video:

 

How to Use SituationHub? A Demonstration

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We’ve tried to make SituationHub as intuitive as possible.

Step 1 allows you to log a new crisis event. Depending upon your subscription, you will have 50 to 80 different types of events. Each type of business has Event Types specific to your type of business.

Step 2 is a virtual Situation Room where members of your team can review the details of an event.

Step 3 gives you one-click ability to publish your statement to the Internet.

This video is a demonstration on how to use SituationHub.