The SituationHub crisis communications software has two types of users. They each have different rights and confinements within the software. Some people are assigned to be a Company Admin and others are a simple User.

If you are a Company Admin or a User, you have the right to:

• Log into SituationHub
• Select an Event Type in the SituationHub
• Answer questions in Event Types
• Make edits or corrections once the statement is completed
• Use the Alert Team button to notify team members about your event

Once the Alert Team button is used, a User has no edit rights.

After the Alert Team button is used, only a Company Admin can do further editing on a statement. A Company Admin can release their edit rights to another Company Admin.

The Company Admin also has the ability to use the Publish button to publish a statement to the Internet with one click.

Additionally, the Company Admin has the ability to add and remove users.

When I complete a statement in SituationHub, why are the sentences numbered? This is a question we often get asked.

The numbered sentences assist you in several ways.

First, as the facts of a statement are being reviewed in the Situation Room, the numbers serve as a reference point for fact-checking and editing. For example, a team member can reference and say, “Sentence 8 says two people are injured. We need to update sentence 8 to say three people are injured.”

Secondly, a finished SituationHub statement is designed to be a ready-to-read news conference script. The spokesperson is able to use the numbers to keep track of where they are when reading the script. Additionally, the spokesperson can highlight key sentences that they may need to repeat as a follow-up answer during the question-and-answer portion of the news conference.

Note that when a SituationHub statement is published to the Internet in the Crisis Comms Hub, the numbers are removed so the statement looks like any other conventional document.

Likewise, if you are posting the statement to your own website or printing it as a news release, the numbers should be removed.

Watch this video to learn more.

 

Once all questions have been answered for a situation, you click Alert Team. This sends the details into the Situation Room, where you can edit and correct your error.

WARNING: When users are proofreading a situation, DO NOT waste time editing the language structure of the sentences.

ONLY correct errors.

ASK: Is this true or not true? If it is true, do not waste time editing the language structure of the sentences.

SPEED is important. Valuable time is lost when Users begin to debate how a sentence is worded.

A critical purpose of Situation Hub is to get information to key audiences quickly. The sentences have all been “lawyer” tested, in that no phrase should give fuel to a plaintiff’s attorney.

Additionally, all sentences are written for the spoken word so that they are easy to read at a news conference.

SituationHub was created as a crisis communications platform designed to quickly gather information about a crisis and then convert that information into a news release or public statement.

One thing that slows the communications process is the technical challenges of quickly publishing that statement to the Internet.

With SituationHub, you can publish to the Internet in just one click.

This video shows you how to do that.